Customer service - two words that seem to be missing from the vocabulary of brown service people.
I don’t know if it’s just me, but I get no satisfactory customer service from desi people. Even when the business says Satisfaction Guaranteed! I mean c’mon – it’s in that blue board behind you! I am supposed to be no. 1!
I am at Tim Horton’s – getting breakfast. It’s supposed to be this delicious egg and cheese inside a tea-biscuit. The woman hands me something that feels a little too hard to be a tea-biscuit. I open and it and peek inside. It’s the stuff, but inside a bagel.
“Hello?” I wave the bagel around. “This is a bagel.”
“Oh, we ran out of tea-biscuits,” Was her answer.
She didn’t even ask, or bother to inform. And just for clarification, before I paid for the stuff, I had asked the cashier if they had tea biscuits still.
This was not an isolated incident. The bank closest to us is filled with people of Eastern European descent – and we have been banking there for over a decade. The customer service is exemplary. However, a branch of the same bank near my aunt’s is staffed with all desi people – mostly Indian. The service? Down the drain. You are waiting in the line – no one comes to ask you what you are here for. You want to find someone to see what line you should be queuing up at, there is no one to answer your questions. The ‘good morning’ when you reach the cashier is said with the vitriol of a guy having his appendix out, and mistakes made are not even apologized for.
If you are not desi I would be interested to know if you have similar experiences. My theory is that desis take other fellow desis for granted. They know we don’t usually complain to a manager, we don’t fill out those customer review cards, we are usually too polite and accept what may.
For the record I returned that bagel.
Yay for small gestures.